Digital Transformation

Customer Challenge
Being a training and certifying agency, Acceler8Agile was always posed with a challenge of how to stand out against the competition and make its mark among the aspirants.

Solution Implemented
The web presence clubbed with course details and prospects along with seamless booking within the same navigation flow was provided with clear demarcation of the success rate achieved by the institute.

Benefits Realized
The traffic to the site increased with a course adoption rate increment by more than 15% leading to enhanced revenue and better OM for the company.

Customer Challenge
An organization committed solely to the cause of protecting the environment needed a platform not only to showcase the works done but to draw more support in furthering the cause.

Solution Implemented
A student engagement program was envisaged and digitally run to have the young people understand the impact of climate changes and eventually work towards getting the same in control by simple yet effective way thereby adding not only to them but to society at large.

Benefits Realized
The attendance improved tremendously for the summer sessions and more demands started emerging for such sessions and seminars, not only by students or enthusiasts alone but by the sponsors and the investors as well.

Customer Challenge
Being a strategy consulting firm, the key challenge for Drake was to establish credentials and confidence in the minds of the prospects before they could deal with them. Working with the government, the data points to be collected and catered for were far too many and should eventually make monetizing sense.

Solution Implemented
The solution offered was a meeting schedule to help contracts with the government and to enable sales along with offering selective discounted pricing to attract relevant traffic.

Benefits Realized
The quality of the funnel improved by three times leading to faster conversion of orders and effectively better time engagement for the consulting firm.

Customer Challenge
The customer wanted to start their journey into ITES and wanted to have a professional perspective and independent view of how they should look and appeal to their customers. In their words, “we do not need a website, we ourselves can do that, we need a face, a face that people want to come back to, again and again”

Solution Implemented
Given the brief, it was not just the technical creation of a website but a business consulting for them and designing their branding and positioning strategy and ensuring that the representation of all functional elements remains coherent and congruent.

Benefits Realized
The works done were so appreciated and applauded that while we started as vendors and now continue with Alrich as business partners and they do not stop referring us more and more work and we thank them from the bottom of our heart.

Customer Challenge
An organization that truly lives by the motto of “by the people, of the people and for the people” Zenith is no less than a boutique HR consulting firm that undertakes key HR challenges may it be around staffing, policy drafting or competence mapping.

Solution Implemented
The website was to be integrated with various systems that could have helped Zenith improve efficiency and achieve higher revenues with the same efforts. Resource Augmentation & Management Platform (RAMP) and Intelligent Resume Screening Solution (Resume Reader) were integrated with Zenith systems along with uplifting their core processes around Recruitment and onboarding activities.

Benefits Realized
Complete Automation of the hiring process and shortened lead time to closure of positions with better hit rate the first time leading to higher revenues and improved bottom line.

Customer Challenge
One of the very first Microfinance houses in Ghana, the challenge for Naatoa was to have a cost-effective assessment of the SMB market and generate a pull in the shortest possible time.

Solution Implemented
Naatoa was provided with a website that not only talks about the business activities pertaining to forms of lending that they do, but they were also supported with offers and campaigns within the same website to draw more demand.

Benefits Realized
The inbound enquiries through the portal increased considerably eventually leading to profiling the prospects better for relatively reduced collection or recovery risk.

Customer Challenge
Being a transportation service provider, Exquisite had the challenge to scale the operations on core focus areas for better margins by making the operations scalable within the limited source of funds.

Solution Implemented
A portal for Exquisite was designed that not only allows customers to capture their transportation needs but also allows the company to manage its fleet and resources in line with the demand.

Benefits Realized
Load on customer service and contact center agents was reduced with online tracking of transactions from need entry to feedback acknowledgement for the trip as a transportation life cycle. The company was also able to optimize its resources for organizing and catering to high potential demand thereby maximizing the operational profits.

Customer Challenge
With celebration and profound memories of the same being at the core of the business operations of TNTEventFoto, the key challenge was how to increase the reach beyond family and friends and convert the passion into a business that not only bring smiles to founders but to their customers as well.

Solution Implemented
Any service is always about the experience and hence the reviews and testimonials or criticisms (at times) play a key role in determining the course of action that the next set of prospects will take. A system was designed to consistently have the feedback on the services offered and back track the same to see the improvement in the forthcoming activities.

Benefits Realized
Incremental improvements based on the feedback from the system helped turn customer satisfaction to customer delight by contextualizing the content and drawing repeat customers at the back of this method.

Customer Challenge
Being a Salon catering to hair and skin care, operating as a single retail store, the challenge was the choice between aggressive marketing or digital footprint given the budget constraints of a classic start up.

Solution Implemented
The project was unique for us as well and we took the same as a challenge to set the digital footprint in a fashion whereby the marketing searches would lead to this shop either for direct consideration or for comparable option thereby increasing recall aspect.

Benefits Realized
The exponential curve of customer having brand adoption with consistent engagement was so evident in the case that the word-of-mouth recommendations started getting into paying customers even without a phone call to the salon. A personalized service with relevant digital presence ensured that the customer always had enough budgets thereafter to become a premium brand while continually engaging with us.

Customer Challenge
An organization started by visionaries who care for people to their core and believe strongly in servant leadership were faced with the challenge of outreach to various segments of the society with projects or activities that are relevant to each segment. The objective was not to monetize but to uplift the sects by engagement slowly and subtly.

Solution Implemented
The key event launch was planned at Johannesburg and created as a hook to attract the working class and the youth to actively participate in the event and the platform was set to provide information on the initiatives during the tournament to engage more stakeholders.

Benefits Realized
Enhanced Visibility and Engagement with relatively lesser number of volunteers or marketing spend to draw more people towards the cause and have them contribute willingly.